Terms of Service

By creating an account or using the Akroo service ("Service"), you agree to these Terms of Service ("Terms"). If you are entering into these Terms on behalf of a business entity, you represent that you have authority to bind that entity.

These Terms govern your use of the Akroo analytics platform, including any integrations with third-party practice management systems. If you do not agree to these Terms, do not use the Service.

Akroo provides analytics dashboards, KPI tracking, and client engagement tools for health and wellness practices. The Service connects to your practice management software (such as Square and Mindbody) via authorized API integrations to compute performance metrics and generate actionable recommendations.

Akroo is a software service. It does not provide medical, legal, financial, or clinical advice. Recommendations generated by the platform are operational in nature and are not a substitute for professional judgment.

You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account. You must notify us immediately at support@akroo.com if you believe your account has been compromised.

You agree not to: (a) reverse-engineer, decompile, or disassemble any part of the Service; (b) use the Service to build a competing product; (c) share your account credentials with unauthorized parties; (d) attempt to access data belonging to other customers.

When you connect a third-party integration (such as Square or Mindbody), you authorize Akroo to access data from that system on your behalf using your provided credentials or API access. You are responsible for ensuring you have the right to authorize this access under your agreement with the third-party provider.

Akroo accesses third-party APIs solely to provide the Service to you. We do not use integration data for any purpose beyond computing and displaying analytics within your Akroo account. See our Privacy Policy for details on how integration data is stored and deleted.

We are not responsible for the availability, accuracy, or completeness of data provided by third-party systems. If a third-party API is unavailable or changes its data format, some features of Akroo may be affected.

Subscription fee: Akroo charges a monthly subscription fee per location. Current pricing is shown on our website and in your account settings. Fees are billed in advance on a monthly cycle.

Performance fee: Akroo may offer optional performance-based features that carry an additional fee applied only when measurable improvements in key metrics exceed your baseline. Performance fees are disclosed before you activate any performance-tracked feature. There is no performance fee if there is no improvement above baseline.

Fees are non-refundable except as required by law or as described in our cancellation policy. We reserve the right to change pricing with 30 days' notice.

You retain ownership of all data that you or your practice management systems provide to Akroo. By using the Service, you grant Akroo a limited license to process that data for the purpose of providing the Service to you.

Akroo retains ownership of derived analytics models, benchmark computations, and platform code. Aggregated, anonymized benchmarking data (with no PII) may be used to improve the Service.

You may cancel your account at any time from your account settings. Cancellation takes effect at the end of the current billing period. Upon cancellation, your data will be deleted according to the schedule described in our Privacy Policy.

We may suspend or terminate your account if you violate these Terms, fail to pay fees after notice, or if continued operation of your account would cause harm to the Service or other customers. We will provide reasonable notice before termination where practicable.

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, AKROO'S LIABILITY TO YOU IS LIMITED TO THE FEES YOU PAID IN THE 12 MONTHS PRECEDING THE CLAIM. AKROO IS NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES.

These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles. Any disputes arising under these Terms shall be resolved by binding arbitration, except that either party may seek injunctive relief in any court of competent jurisdiction.

We may update these Terms from time to time. We will notify you of material changes by email or via an in-app notice at least 14 days before the change takes effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.

Questions about these Terms can be sent to legal@akroo.com.